Refunds & Exchanges

We guarantee 100% satisfaction and if you are not delighted with your purchase you will receive full credit towards any piece of your choice. This includes custom orders so that you can order with confidence. Delivery time estimates are never guaranteed and may be much faster or longer than planned due to any number of circumstances while hand crafting a piece just for you. For this reason, there are no cancellations or refunds due to the amount of time it takes to complete.

Returns: Due to the coronavirus that is having an effect on every company and individual, we are no longer allowing refunds or cancellations in order to protect our employees during this crisis.

Custom pieces may not be refunded as they were made specifically just for you. By placing your order you automatically agree to all terms and conditions as laid out in this website.

By placing any order or making any payment on this website you automatically agree to all terms and conditions laid out in in the FAQ section, Additional Information section as well as the Refunds & Exchanges section. All of which can be found on the homepage.