Frequently Asked Questions

Why should we shop with Raven Fine Jewelers?

Each piece is meticulously handcrafted around your choice of center stone by our expert jewelers who have been in the business for over 40 years – all details including the milgrain & filigree are done by hand. Our ability to use old world techniques nearly lost to time combined with our keen eye & attention to detail will result in peerless quality.

Do you make custom jewelry? 

Yes, most of the jewelry we make is custom made to the customer’s specifications. We absolutely love creating custom pieces and bringing the customer’s vision to life! No matter how intricate or straightforward the design may be, nothing is out of our reach.

Do you ship outside the US?

Yes, we ship all over the world and do so frequently – our packages are insured as well.

Do you have a store?

Our Private, appointment only design studio is located at 9440 Sanata Monica Blvd, Suite 301, Beverly Hills, CA, 90210. Ninety-nine percent of our work is custom and truly hand crafted.

We are exclusively by appointment and if you would like to make an appointment to view diamonds or design your perfect ring please email us at info@ravenjewelers.com, or call 310-770-8683.

How long does it take to make a ring?

Each piece is made to order and can take anywhere from 2 to 9 weeks to create, but it is worth the wait! If you need something rushed, or a simple solitaire, it is entirely possible to have it finished more quickly. However, we will not sacrifice the quality of your ring for expediency.

What is your return policy?

We guarantee 100% satisfaction and if you are not delighted with your purchase you will receive full credit towards any piece of your choice. This includes custom orders so that you can order with confidence.

Returns: Due to the coronavirus that is having an effect on every company and individual, we are no longer allowing refunds or cancellations in order to protect our employees during this crisis.

However, if you are approved for a refund due to special circumstances which is the sole discretion of Raven Fine Jewelers for a refund, there is a non-negotiable 50 percent re-stocking fee.

Custom pieces may not be refunded as they were made specifically just for you. You must receive authorization for a refund prior to shipping it back or it will be returned.

Also, you must ship it, insured, with tracking as we are not responsible for lost shipments and there is no reimbursement for shipping. Every item has a lifetime guarantee.

Returns will only be accepted if approved by Raven Fine Jewelers, as long as the returned merchandise is in brand new condition, having not been damaged, worked on, cleaned, sized, or in any way handled by another jeweler or shop as we cannot control the quality in those circumstances.

Warranty?

Your ring/jewelry will come with a lifetime guarantee, certified appraisal, GIA certificate (if you purchase a diamond) or (certificate of authenticity if you purchase a moissanite), complementary ring sizing & repair for life, you heard correctly! FOR LIFE! We are very grateful for our customers and like to take care of them.